Support Services

We offer a range of support services to our retained and non-retained clients. Many of our regular clients are manufacturing companies who have a periodic need for high level IT skills but can't justify a permanent resource to fill those needs. For them, we act as a second and third line support resource who already has detailed knowledge of their systems. And we also provide cover when internal staff are on leave or otherwise unavailable.

IT Support

Our flexible service approach provides you with industry leading skills to suit your requirements in any combination of proactive, reactive, onsite, telephone or remote support. We take ownership of the problem and work until it's fixed. Our emphasis is always on providing best value.

Emergency support

Our aim is to get you back up and running as quickly as possible in a crisis. Remote technologies allow us to provide a rapid response – often with more than one resource collaborating to resolve a problem quickly. Free initial phone consultation, with no contract required. No fix, no fee available.

Holiday cover

With our broad background and skill base we can quickly step in to support your IT function and fill a gap when a key resource is unavailable. You only pay if you call on our support, giving you peace of mind and leaving you free to enjoy your holiday.

System monitoring

We work with a number of different monitoring solutions and services to provide proactive warning and alert notifications. Properly configured these systems will reduce downtime and much of the administrative overhead associated with server admin and daily checks.

System performance

Poorly performing systems quickly affect employee and business productivity. We can help to optimise your existing solutions and address any weaknesses before they become problems. You depend on your investments in technology, so make sure they're delivering to their full potential.


Our consultants carry out problem solving and performance analysis in local and international organisations and have considerable experience in getting to the solution quickly and efficiently.