IT Support

Cost Effective IT Support and Solutions

Our flexible solutions are based on one or more Service Packages customised to your requirements. Specialising in IT support for the SME market, we have the flexibility to tailor a range of services to complement your existing skills and suit your needs.

Service Plan Package

A flexible approach that allows you to tailor services to your requirements both in terms of delivery and budget.
Our service plans structure your support based on a monthly or quarterly billing arrangement in order to comply with your budgets and objectives.
A typical arrangement consists of a regular number of hours that are purchased at predefined intervals. Time usage is reviewed monthly to ensure objectives are being met. You determine the package that fits your requirements while benefitting from all the service features. The result – peace of mind.

Retained Service Package

Support is based on prepaid time which is called off in 15 minute intervals so there is no annual fee.

Retainers can be purchased in 2, 5 or 10 day packages.

“The retainer package provides us with an easy way to get the level and quality of IT support we need exactly when we need it”

“We determine the level of support that fits our requirements while staying in control and benefiting from all the great service features.”

Fixed Price Projects

  • Specific projects and upgrades undertaken
  • Dedicated Technical Manager
  • Single source for hardware, software and consultancy as preferred
  • Design and specification phase to ensure requirements are met
  • Documentation and Handover included as standard
  • Costs are fixed to ensure there are no surprises
  • Training available if required
  • No travel charges
  • We underwrite the work we do

Service Features and Key Benefits

Unlike most support arrangements your investment is not lost. Instead unused hours are simply carried forward to allow for peaks and troughs. IT Support time can be accrued during the year and carried into subsequent years to be used for projects or upgrades as required.

  • Priority service
  • Preferential rate
  • No call out charge or travel charges
  • No annual fee
  • Emergency IT Support included
  • Free 24×7 Monitoring with Graphical Report
  • Free Health check
  • Only pay for what you use
  • Dedicated Customer Website portal
  • Access to high level skill base
  • Time balance reports and timesheets available through your dedicated portal
  • Service Monitor status available through your dedicated portal
  • No charge for admin, quick calls, queries or quotations
  • Dedicated Technical Account Manager
  • We underwrite the work we do

Free Proactive 24×7 Monitoring

We set up warning notifications so we can monitor our retained clients systems at no extra cost. This allows us to identify and resolve critical issues, often before they are noticed by users. Our proactive monitoring saves time and provides our clients with better performance and higher systems availability.

Free Health Check

We offer a free health check and audit to any new clients. We believe that comprehensive documentation is essential in providing proactive and rapid IT support. It also allows potential clients an opportunity to see our approach and expertise before making a commitment.